Return And Exchange Policy

Let You All Know This 

At Alenspy, we prioritize your satisfaction with every purchase. If you are not entirely satisfied with your order, we’re here to help with our hassle-free return and exchange policy.Our Returns And Exchange Policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full Return or Exchange.

Eligibility for Returns and Exchanges

  • Items must be returned within 7 days of receiving your order.
  • Items must be unused, unwashed, and in their original condition with all tags intact.
  • Items purchased during sales, special promotions, or with discount codes are not eligible for returns but can be exchanged if defective.
  • Returns or exchanges are not applicable for intimate wear, accessories, or custom-made products due to hygiene reasons.
  • To complete your return, we require a receipt or proof of purchase.

Process for Returns

  1. Initiate a Return Request:

    • Contact our customer support team via email at support@alenspy.com or call us at [Insert Contact Number] with your order number and reason for return.

  2. Package the Item:

    • Ensure the item is securely packed in the original packaging to avoid damage during transit.

  3. Return Shipping:

    • Ship the item to the address provided by our support team.
    • Customers are responsible for return shipping charges unless the item is defective or incorrect.

  4. Inspection and Refund:

    • Once we receive the item, our team will inspect it and process your refund within 7-10 business days.
    • Refunds will be credited to your original payment method.

Exchange Policy

  1. Initiate an Exchange Request:

    • Contact us at support@alenspy.com within 7 days of receiving your order.
    • Mention the item details and the desired size, color, or replacement product.

  2. Exchange Shipping:

    • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
    • Customers are responsible for shipping the item back to us. Replacement shipping will be covered by Alenspy for the first exchange request.

  3. Stock Availability:

    • Exchanges are subject to stock availability. If the requested item is out of stock, we will provide alternatives or offer a refund.

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Products purchased on clearance or during special sales.
  • Intimate wear and accessories.
  • Customized or personalized clothing.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing redunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Contact Us

If you have any questions about our return and exchange policy, feel free to reach out:

  • Email: support@alenspy.com
  • Phone: [Insert Contact Number]
  • Hours of Operation: [Insert Operational Hours]

We’re committed to ensuring your shopping experience with Alenspy is seamless and enjoyable.